Support
Sometimes, browsing the Web for answers does not yield the type of solutions you are looking for, and a personal approach is required. If you are having any kind of technology-related problem that is beyond your ability to fix, or, if you just need some advice on how to better utilize your tech, my services are at your disposal.
In conjunction with a premier provider of Remote Access and Support software, TeamViewer, I can diagnose, troubleshoot and repair your PC remotely, without you ever having to leave your home.
To get started, send me an email message with the subject “Help” by clicking on the following link:
Please be sure to include your name and a short description of your problem. I will respond within 24 hours with a diagnosis of the issue (if possible based on your description) and an estimate for my services. To get a better idea of what I can offer and the cost of a repair, you can review the table below.
Services And Rates
| Service | Description | Rate (Remote) | Rate (On-site) |
|---|---|---|---|
| General Rate | This is my general hourly rate for miscellaneous services not covered below. | $45.00/Hour (includes a free diagnosis and estimate before I begin servicing your computer) | $108.00/Hour |
| Malware Removal | Since removing a piece of malware may take a protracted period of time and involve several long scans, I charge a flat rate. If the infection is not serious and is removed in an hour or less, I will only charge based on my general hourly rate. Includes installation and setup of free, anti-malware software solutions. | $77.00 (Flat Rate) | $206.00 (Flat Rate) |
| PC Tune-up | Includes a hardware diagnostic, performance test with upgrade recommendations, system optimization, and training for how to use the best PC maintenance software. | $33.00 (Flat Rate) | $66.00 (Flat Rate) |
| Data Backup | Includes identification of crucial system data, recommendation and installation of a reliable, automated backup solution, creation of a system repair disc, verification of backup system functioning and training on how to utilize the recommended solution. | $51.00 (Flat Rate) | $126.00 (Flat Rate) |
* Special Rate For Senior Citizens: Seniors get 10% off all services.
Once the estimate has been approved and payment has been submitted via PayPal (please make sure you setup an account prior to soliciting my services), I will send instructions on how to begin remote technical assistance. If you do not already have TeamViewer installed, you will be required to download and run the appropriate version of the application for your operating system.
The QuickSupport module I utilize does not require installation on your machine and can run without administrator access. After you open the program, you will need to send me two pieces of information from the TeamViewer application window:
- Your ID (a nine digit value)
- Password (a four digit value)
The Partner ID is tied to the specific instance of the application you downloaded and does not change. The password will be randomly generated each time you close and re-open the program, ensuring that after closure of the application, remote access of your computer is precluded. At all times, you remain in control of your PC, and can disconnect from the current session or change remote access permissions through the TeamViewer application settings. To learn more about TeamViewer, click here.
If you are pleased with my services and want to pay forward some of that good will, you can easily recommend me to friends and family by referring them to this page. Also, if you’ve perused my site and found some valuable content, you can subscribe through a variety of services (e.g., Facebook, Twitter, RSS) at the top right side of the page, ensuring that you receive a continual feed of useful tech tips.
Thank you for visiting TechEdified and I hope to hear from you soon.
Image via mandyxclear
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